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Customer Experience Manager

Há 1 mês

São Paulo, São Paulo, Brasil Blueground Tempo inteiro

At Blueground, we strive to make our guests feel at home in their chosen destination. To achieve this, we need a skilled professional to oversee the check-in process and ensure a seamless experience for our customers.

The ideal candidate will have a passion for technology, automation, and data analysis, with experience in similar positions, preferably in customer service or operational roles. They will be responsible for developing and implementing the customer journey for the check-in process, collaborating with sales and operations teams to optimize the process, and controlling the productivity and targets of the check-in team.

Key responsibilities include:

  • Designing and implementing a customer-centric check-in process
  • Ensuring check-in is quick and easy to understand
  • Managing the productivity and targets of the check-in team
  • Collaborating with sales and operations teams to optimize the check-in process

Requirements include:

  • Experience in similar positions, preferably in customer service or operational roles
  • Strong knowledge and interest in technology, automation, and data analysis
  • Proficiency in using tools such as Excel (advanced), Google Sheets, PowerPoint, and CRM systems
  • Excellent problem-solving skills, with the ability to identify and address operational issues efficiently
  • Customer-centric mindset, with a focus on enhancing the overall customer experience
  • Fluency in English; additional languages are a plus