Customer Success Transformation Specialist
Há 4 dias
We are a global market leader in the intelligent cloud-based platform space, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Salary
The estimated salary for this position is $175,000 per annum, commensurate with experience and qualifications.
Job Description
You will be part of the Customer Outcomes team, accelerating platform adoption and improving customer outcomes through a portfolio of services delivered by outstanding consultants using our ecosystem of partners, leading practices, methodologies, and tools based on our experiences from thousands of customer engagements.
Responsibilities:
- Service 1-3 large enterprise customers
- Develop executive relationships with CIO, CFO, CHRO, and business leaders
- Understand goals and develop customer roadmap
- Execute winning co-delivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNow's best practices
- Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
- Provide high customer satisfaction metrics for assigned accounts
Qualifications:
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Experience at F100-1000 accounts
- Understanding of issues and goals driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
- Expertise in one industry, 'minors' in one or two additional industries
- IT, HR, and GBS Transformation experience
- Executive relationships with CIO, CFO, CHRO, and business line leaders
- Experience identifying goals and solving challenges
- Experience serving as part of a client account leadership team
- Experience expanding offerings with clients
- Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
- Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSI's
- 5+ years large program experience (multi-tracked, OCM)
- Experience managing outcomes to a CxO position
- Co-Delivery experience with Big 4, large SI's
- Knowledge of ServiceNow - minimal, experience with multiple ServiceNow product suites
What We Offer:
- A competitive salary range of $175,000 per annum
- A comprehensive benefits package
- The opportunity to work with a global market leader in the intelligent cloud-based platform space
- A dynamic and inclusive work environment
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