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SAP PP/PM/QM Application Support Specialist

2 meses atrás


Barueri, São Paulo, Brasil Dbr Consultoria E Tecnologia Ltda Tempo inteiro

Job Summary

Dbr Consultoria E Tecnologia Ltda is seeking a highly skilled SAP PP/PM/QM Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch application support under the SAP PP/PM/QM platform, troubleshooting and resolving issues and requests within targeted service level agreements.

Key Responsibilities

  • Act as the primary point of contact for analyzing and resolving application and system issues, ensuring SAP services are available and reliable to meet business expectations.
  • Manage incidents, service requests, problems, and change requests reported by users and follow up promptly for closure.
  • Collaborate closely with various teams to ensure timely resolution of issues and requests.

Requirements

  • Extensive experience in SAP PP/PM/QM module configuration, customization, and support.
  • Strong understanding of business processes and integration with other SAP modules (e.g., SD, WM, CS, FICO) and third-party systems.
  • Excellent spoken and written English language skills.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Good documentation skills using MS Office applications.
  • Strong interpersonal skills and ability to work effectively in a team and independently.
  • Ability to work on shifts (allowance will be applicable).
  • SAP certification is a plus.

Preferred Qualifications

  • S4/HANA experience.
  • S4/HANA Public Cloud experience.
  • Integration experience with other modules.
  • Knowledge in using support tools (e.g., Omnitracker, SAP Incident Manager, JIRA, ZenDesk).
  • Knowledge in ITIL is preferred.
  • Debugging is an added advantage.
  • Fiori integration skill is a plus.

About Us

Dbr Consultoria E Tecnologia Ltda is a leading provider of IT consulting and technology services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.