Senior Manager, Regional Field Services and Support

Há 3 dias


São Paulo, São Paulo, Brasil beBeeServiceManager Tempo inteiro R$104.140 - R$141.780

Job Title: Senior Manager, Regional Field Services and Support

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Summary:

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  • Lead a high-performing regional field services and support organization to drive customer satisfaction and operational efficiency.
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Key Responsibilities:

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  • Achieve targets for service and support performance metrics, including customer satisfaction, operational efficiency, and financial performance.\
  • Drive operational excellence through process improvement and streamline processes.\
  • Nurture an interpersonal culture rooted in integrity, intensity, innovation, and involvement.\
  • Attract, develop, and retain talent and maintain high employee engagement with a focus on safety, well-being, and work-life balance.\
  • Align with regional service and support functional leaders and business leaders on key initiatives.\
  • Optimize structure and deploy capabilities to deliver differentiated service and support levels.\
  • Involvement in revenue/expense forecasting and operational performance review.
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Required Skills and Qualifications:

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  • BA or BS degree in a science, engineering, or similar field.\
  • 5+ years management experience of regional field service & support organizations.\
  • Experience in building and deploying field service and support capabilities.\
  • Strong collaborator focused on developing working relationships.\
  • Proactively demonstrating data or insights to guide actions.\
  • Fluent in English, Portuguese, and Spanish languages.


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