Senior Digital Content Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeContent Tempo inteiro US$50.000 - US$80.000
Technical Content Writer

We are seeking a highly skilled Technical Content Writer to join our team.

  • Collaborate with the technical team to create high-quality content that meets customer needs and expectations.
  • Capture screenshots at the client's office together with the technical team to ensure accuracy and consistency.
  • Ensure overall consistency of text styles, source images, and content tone, following brand standards and guidelines.
  • Communicate complex and technical ideas clearly and concisely, translating various device configurations into accessible language for different audiences.
  • Perform adjustments and publish content in collaboration with the internal technical team (back-end, front-end, UX, and BI).
  • Research technology industry trends by combining online sources, interviews, and studies, aiming to bring improvements and new opportunities for content.
  • Conduct monthly analyses of comments and ratings left on each tutorial to identify improvements for existing content and opportunities for new content creation.
  • Analyze monthly content data (sessions, volume, ratings, access, etc.) and create a report with qualitative analysis of the results achieved.

Requirements:

  • Previous experience as a technical writer, content writer, UX writer, or in creating digital self-service content.
  • Ability to create tutorials, FAQs, manuals, or product documentation.
  • Ability to work collaboratively with technical teams such as back-end, front-end, UX, and BI.
  • Corporate communication skills for client interactions, presenting results, and advocating for opportunities and improvements.
  • Experience with digital content metrics (GA4) and the ability to evaluate the effectiveness of knowledge content.
  • Ability to translate technical concepts into simplified language for different audiences.
  • Excellent writing skills in English, with a focus on clarity, objectivity, and accessible language.
  • Proficiency in content creation software, tutorial tools, and online content platforms.
  • Skill in identifying improvements based on data and feedback.
  • Fluent in written and spoken English (C1 level minimum).
  • Courses or certifications in UX Writing, Technical Writing, Communication, or related fields.

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