Leading Senior IT Analyst

Há 3 dias

São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro US$80.000 - US$100.000

At a global organization, we strive to build a workplace where everyone feels welcome and valued.

We are searching for an experienced Senior IT Analyst to provide daily leadership in Application Maintenance Services and serve as the first point of contact for IT senior leaders.

The successful candidate will lead status and remediation actions in case of any issue affecting Business Solutions operation under the responsibility of LATAM Commercial Team, mainly focused on Customer and Sales, Data & Analytics, and Digital solutions.

Key Responsibilities:
  • IT Services Management governance
  • IT Change Management
  • Release Management
  • Continuous Improvement
  • Manage Agile teams (Scrum and KANBAN)

The analyst will work towards providing reliable and high-quality support services and solutions, with a strong focus on innovation, experimentation, and intelligent automation. They will drive tickets volume reduction, IT self-service, more agility, flexibility, better quality, and cost reduction.

This person requires a technical background, mainly related to ITIL, Agile, and DevOps frameworks and Cloud Computing. This background will be essential to promote problem-solving, challenge the status quo, deliver innovation, and resolve how to best support the business through the effective use of technology.

This role is considered a strong solution partner for the business, proposing new and better ways of working that can change support services from a ticket-based model to a digital-first experience, using several Data and Analytics and Automation solutions to drive organizational change.

This person will manage IT Services for all LATAM countries in a global company, being exposed to multiple languages, cultures, and experiences in a diverse, equity, and inclusive environment.

Requirements:
  • A minimum of 3 years in roles Application Maintenance Services
  • Manage Agile teams (Scrum, SAFe, and KANBAN)
  • Required technical background, mainly related to ITIL, Agile, and DevOps frameworks and Cloud Computing
  • English intermediate

Preferred qualifications include Spanish intermediate knowledge and familiarity with Salesforce and Data Analytics.

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