Account Management Specialist
1 dia atrás
As a service leader, you will drive operational excellence and create a customer-centric model for key accounts.
Main Responsibilities:- Drive operational efficiency and create a customer intimacy framework.
- Ensure the business meets its strategic objectives, identifying performance gaps and mitigating risk.
- Promote service value internally and externally.
- Maintain customer relationships and build strategic partnerships.
- Implement innovative practices to build customer loyalty.
- Review business operations to ensure brand, culture, and strategic objectives are met.
- Provide business insights to customers through data analysis.
- Deliver quarterly business reviews and customer engagement events.
- Collaborate with sales to provide innovative solutions.
- Foster a quality and continuous improvement culture.
- Protect the company's reputation and assets.
- Customer satisfaction and loyalty.
- Meet services operational metrics.
- Build organizational capabilities.
- Manage to financial targets.
- Design and execute tactical business plans.
Requirements: A bachelor's or master's degree in a relevant field, plus experience as a manager, supervisor, or individual contributor. Strong customer advocacy, analytical skills, and industry expertise are essential.
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