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Senior Project Manager

2 meses atrás

Curitiba, Paraná, Brasil Docplanner Tempo inteiro

Job Description:

As a Senior Project Manager at Docplanner, you will play a crucial role in overseeing and managing projects aimed at improving patients' support and satisfaction. Your primary responsibility will be to bring new ideas and solutions to our developing areas, with a strong focus on understanding user feedback and implementing policies, guidelines, and content that resonate with our target audience.

Key Responsibilities:

  • Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
  • Data-Driven Decision Making: Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement.
  • Content and Policy Management: Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback.
  • Innovation and Problem Solving: Bring new ideas and solutions to the table, addressing challenges proactively and strategically.
  • Automation and Machine Learning: Leverage automation and machine learning technologies to streamline processes and improve efficiency.
  • User Feedback Loop: Propose user feedback loop to ensure customer needs and expectations are met.
  • Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
  • Operational Excellence: Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.
  • Project Planning and Execution: Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.

Qualifications:

  • Proven experience in project management or a related role, preferably in tech companies.
  • Strong analytical skills with SQL knowledge.
  • Proficiency in project management tools (e.g., JIRA, Trello).
  • Knowledge of programming logic and ability to perform basic coding tasks.
  • Understanding of AI basics and experience with automation and machine learning.
  • Excellent communication, negotiation, and interpersonal skills.
  • Experience with user feedback analysis and continuous improvement methodologies.
  • Being flexible.
  • Problem solving skills.
  • Fluency in English is mandatory; Spanish is a plus.