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Database Administrator Senior Platform Support

2 meses atrás

Brasília, Distrito Federal, Brasil Guidewire Software, Inc. Tempo inteiro
Cloud Platform Support Database Administrator Senior

Guidewire Software, Inc. is seeking a skilled Cloud Platform Support Database Administrator Senior to join our dynamic Platform Support team. As a key member of the Product Development Operations (PDO) team, you will work collaboratively with our customers in both Guidewire Cloud and on-premise environments.

Responsibilities:
  • Provide expert-level support for database environments in multi-AZ AWS environments, including Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server.
  • Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
  • Collaborate with the application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance.
  • Assist in daily administration activities, including setup, configuration, and monitoring of databases to ensure backups, availability, and performance are maintained to the highest standards.
  • Monitor and work with Salesforce ticket queue for schema changes, security changes, executing scripts, and refreshing non-production databases.
  • Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
Requirements:
  • Bachelor's Degree in Computer Science or a related STEM field, or equivalent experience.
  • 5+ years' experience in database administration.
  • 3+ years' experience in PostgreSQL, Oracle RDS, SQL.
  • Hands-on experience with AWS (EC2, S3, EBS, IAM, and RDS).
  • Highly proficient in one or more RDBMS technologies: MS SQL Server, AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL, AWS RDS Oracle.
  • Working knowledge of one or more database high availability scenarios such as: AWS Multi-AZ database deployments, MS SQL Server Always on Availability Groups, Oracle Data Guard.
  • Knowledge of data replication tools like MS SQL Server transactional replication, Oracle Golden Gate, AWS DMS/DMT.
  • Unix/Linux general administration skills and/or bash/python/powershell scripting knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc.).
  • Strong analytical, communication, both written and verbal, and quality control skills.
  • Ability to manage multiple tasks with different deadlines.
  • Detail-oriented, self-motivated, and uses sound judgment.
  • Team player with a desire to learn and improve skills.
Personal Qualities and Soft Skills:
  • Enjoy teaching and mentoring others.
  • Good communication and presentation skills.
  • Strong work ethic and a positive, can-do attitude.
  • Excellent communication skills and the ability to explain complex technical concepts to a varied audience.
  • Strong follow-through and commitment to customers and employees.
Benefits:
  • Competitive market salary
  • Bonus
  • Healthcare benefits
  • Annual wellness reimbursement
  • 16 weeks paid maternity and paternity leave
  • 2 paid days volunteering in the community