Business Analyst

3 semanas atrás


São Paulo, São Paulo, Brasil Diageo Tempo inteiro

Job Summary

The Credit Controller role at Diageo is the first point of contact between the Finance Teams and customers regarding Account Receivables Management. The role is responsible for ensuring customer reconciliation and cash collection, leading to increased cash flow, reduced bad and old debt, and mitigated risk related to non-collection.

This position ensures the proper operation of processes from incoming payment allocation to customer ledger maintenance, outstanding follow-up, and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service, finance, and commercial market teams.

Key Responsibilities

  • Proactive cash collection and management of credit risk.
  • Handle daily order release, customer queries, and drive issue resolution.
  • Manage relationships with customers, market, and internal teams, ensuring effective communication and collaboration.
  • Manage customer ledger and credit limit, monitoring payment behavior and proposing changes.
  • Continuously improve processes to drive customer satisfaction and promote service efficiency.
  • Maintain accurate and up-to-date customer and process documentation.
  • Generate daily, weekly, and monthly reports regarding debt collection and cash forecasting.

Requirements

  • College or university degree.
  • Strong analytical skills and strong interpersonal and communication skills.
  • Very strong customer service attitude and strong MS Office knowledge.
  • Fluent English language skills.

Desirable

  • System skills, including SAP knowledge.
  • Some financial knowledge or willingness to learn financial transactions.
  • Overview of market and customer specifics.

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