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Leadership Roles for AI Driven Customer Success Managers
2 semanas atrás
We are seeking a skilled and experienced Senior Customer Success Manager to join our team. The ideal candidate will have a proven track record of driving adoption and delivering high-impact results in customer success, implementation, or solutions consulting roles.
This is an exceptional opportunity for a self-motivated individual who thrives in fast-paced environments and is passionate about building strong relationships with clients.
The successful candidate will be responsible for leading enterprise relationships, working closely with growth marketing and content leads to align AI-driven programs with business goals, and collaborating with technical teams to tailor scalable, high-impact AI workflows.
Key Responsibilities:- Strategic Partnership: Work closely with growth marketing and content leads to align AI-driven programs with business goals
- Project Leadership: Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery
- Workflow Optimization: Collaborate with technical teams to tailor scalable, high-impact AI workflows
- Performance Management: Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes
- Client Enablement: Train teams to use AI tools efficiently and independently, minimizing friction
- Solution Delivery: Streamline implementation cycles for faster time-to-value
- Knowledge Building: Develop playbooks and frameworks based on successful customer rollouts
- Voice of the Customer: Share feedback with Product and Engineering to influence roadmap and enhancements
- 5+ years in customer success, implementation, or solutions consulting roles
- 3+ years of experience working with enterprise clients in a multi-stakeholder environment
- Proven success driving adoption of SaaS or AI-powered platforms
- Exceptional communication and relationship-building skills
- Data-driven mindset; SQL or Python exposure is a plus
- Self-starter who thrives in high-growth, fast-paced settings
- 100% remote work arrangement
- Culture of experimentation, iteration, and innovation
- High-impact role within a rapidly scaling company
- Opportunity to work alongside humble, mission-driven teammates
