Customer Success Regional Manager

1 semana atrás

São Paulo, São Paulo, Brasil beBee Careers Tempo inteiro

The Role

We are seeking a seasoned professional to lead our regional customer success team. As a Customer Success Regional Manager, you will be responsible for driving customer satisfaction, retention, and revenue growth within your assigned region.

Key Responsibilities:
  • Manage and Cultivate Customer Relationships: Oversee regional operations and team performance while managing a small book of business, ensuring strong client relationships, strategic account growth, and optimize operational efficiency.
  • Leadership & People Management: Lead and inspire a team of Customer Success Managers, driving high performance through coaching, mentorship, and development, while fostering a culture of collaboration and excellence.
  • Strategic Thinking & Problem-Solving: Develop and implement regional strategies to drive customer satisfaction, retention, and revenue growth. Identify key challenges and opportunities within your region, and apply strategic problem-solving to continuously improve customer outcomes and optimize business performance.
  • Business Acumen & Driving Revenue Growth: Take a proactive approach to identifying upsell and cross-sell opportunities within your region, using your business acumen to drive long-term customer value.
Required Qualifications:
  • Strong customer relationship management experience, with the ability to manage large, complex accounts and build long-term partnerships.
  • A deep understanding of customer success practices and the ability to implement strategies that drive customer satisfaction and loyalty.
  • Proven leadership experience, with a strong ability to manage and inspire a team to exceed customer success goals.
  • Demonstrated strategic thinking and problem-solving skills, with a track record of driving measurable business outcomes.
  • Solid customer success business acumen, with a focus on driving revenue growth through renewals, upsell, and cross-sell opportunities.

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