Subject Matter Expert

Há 1 mês


Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

Role Purpose

The primary objective of this role is to deliver exceptional customer experience by effectively managing client cases, ensuring timely resolution, and maintaining regulatory compliance.

Key Responsibilities

  1. Ensure operational excellence through effective case management, contract compliance, and regulatory adherence.
  2. Develop and implement strategies to improve case resolution rates and enhance customer satisfaction.
  3. Collaborate with the support team to allocate cases, prioritize tasks, and ensure timely resolution.
  4. Monitor and analyze case data to identify trends, areas for improvement, and opportunities for process enhancements.

Requirements

To succeed in this role, you will need to possess excellent communication skills, a strong understanding of regulatory guidelines, and the ability to work effectively in a team environment.



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