Subject Matter Expert
Há 1 mês
Role Purpose
The primary objective of this role is to deliver exceptional customer experience by effectively managing client cases, ensuring timely resolution, and maintaining regulatory compliance.
Key Responsibilities
- Ensure operational excellence through effective case management, contract compliance, and regulatory adherence.
- Develop and implement strategies to improve case resolution rates and enhance customer satisfaction.
- Collaborate with the support team to allocate cases, prioritize tasks, and ensure timely resolution.
- Monitor and analyze case data to identify trends, areas for improvement, and opportunities for process enhancements.
Requirements
To succeed in this role, you will need to possess excellent communication skills, a strong understanding of regulatory guidelines, and the ability to work effectively in a team environment.
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