Director, Customer Success

Há 5 dias

São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro US$184.782 - US$242.647

Key Leadership Position

Pursue a challenging career as a Senior Director, Technical Services. This role involves leading the post-sales technical services organization in the Latin America region.

  • Develop and execute strategies to drive exceptional customer outcomes, ensure value realization, and foster operational excellence within the LATAM region.
  • Collaborate closely with regional sales leadership to align technical services strategies with sales goals, customer requirements, and market dynamics.
  • Improve workflows, reduce bottlenecks, and enhance operational efficiency specifically within the LATAM region by optimizing deployment times, resource utilization, and delivery forecast accuracy.
  • Maintain strong relationships with customers and executive-level leadership to gain insights and feedback on improving the post-sales experience and ensuring customer satisfaction.
Requirements:
  • Deep understanding of the LATAM market dynamics and customer expectations.
  • Ability to collaborate effectively with internal stakeholders like sales, product development, and support teams to drive customer success and achieve regional business objectives.
  • Thought leadership and adaptability in anticipating and responding to changing customer and company needs.
  • Passion for creating diverse teams and fostering a customer-obsessed culture that focuses on outcomes.
  • Ability to create a strategy, align resources, and execute initiatives that scale and solve big problems impacting many customers.
  • Executive presence; ability to communicate and influence at every level within the organization and with customers.
  • Strategic mindset, scalability, strong operational, analytical, and problem-solving skills with a track record of making major transformational improvements to customer, operational, and financial performance.

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