Assistant Administrative Professional

Há 4 dias

Uberlândia, Minas Gerais, Brasil beBeeAdministrative Tempo inteiro R$45.000 - R$60.000
Job Role Overview

The Assistant Administrative Professional plays a vital part in Field Operations as the primary point of contact for personnel and liaison between customers and internal business groups. This role entails being proactive, efficient, and detail-oriented to ensure seamless communication and coordination among teams.

Key Responsibilities
  • Familiarize with Field Service Dispatching methods, processes, and practices to provide exceptional support.
  • Perform tasks such as:
    • Monitoring technician status via mobile resource management tools to optimize workflows.
    • Reviewing slots and schedules to identify unfilled time windows, overbooking, cancellations, and other issues.
    • Managing work schedules, arrival, and completion times to meet evolving client needs.
    • Assigning or reassigning work to address changing requirements.
    • Ensuring technician routes are operationally efficient and aligned with company and client expectations.
    • Overseeing daily vacancy filling on scheduled routes to minimize downtime.
    • Responding to internal and external customers regarding commitments, rescheduling, and missing bookings.
    • Preparing and/or updating calendars based on assignments and reassignments.
    • Providing job-related training, including initial training, updates, product/service knowledge, client updates, and cross-training.
  • Literate in new or updated reference materials and announcements related to technical schedules, outages, promotions, scheduling changes, specials, policies, and other business operations to stay informed.
Required Skills and Qualifications
  • High school diploma completed.
  • Experience in customer relationship management is mandatory.
  • Basic Microsoft Office skills to effectively manage documents and communications.
  • Strong communication and interpersonal relation skills to build trust and rapport with colleagues and clients.
  • Easy access to Contagem/MG to facilitate on-site work and collaboration.

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