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Client Relations Specialist
2 meses atrás
Client Relations Specialist - Luxury Travel
About Us: At Benarrivati Italy, we pride ourselves on creating tailor-made luxury travel experiences that highlight the beauty of Italy. Our commitment to delivering exceptional service ensures that our clients enjoy unforgettable journeys. We are in search of a passionate and proactive Client Relations Specialist to enhance our team and support our vision of excellence.
Position Overview: We are looking for a driven and meticulous Client Relations Specialist to join our luxury travel division. The ideal candidate will possess a love for travel, a strong attention to detail, and a dedication to providing outstanding customer support. You will serve as the main contact for our clients, guaranteeing that their travel experiences are smooth and memorable.
Key Responsibilities:
- Deliver personalized support to clients throughout their travel experiences
- Promptly and professionally address and resolve client inquiries and concerns
- Collaborate with travel consultants, suppliers, and partners to ensure seamless service delivery
- Maintain and update client records and travel itineraries
- Assist with unique requests and customized travel arrangements
- Possess extensive product knowledge to provide accurate and thorough information to clients
- Manage emergency situations and offer support outside of regular hours when necessary (including weekend rotations).
Required Qualifications:
- Prior experience in customer support, ideally within the luxury travel sector
- Outstanding communication and interpersonal abilities
- Strong problem-solving skills and attention to detail
- Familiarity with travel booking systems and CRM software
- Capability to work independently as well as collaboratively within a team
- Fluency in English; knowledge of Italian or additional languages is advantageous
- Willingness to work outside of standard business hours, including weekends and holidays
What We Provide:
- A nurturing and vibrant work atmosphere
- Opportunities for professional advancement and development
- Competitive compensation and benefits package
- The opportunity to be part of a dedicated team focused on creating extraordinary travel experiences
If you are passionate about travel and committed to delivering excellence, we encourage you to consider the Client Relations Specialist position at Benarrivati Italy. Join us in crafting unforgettable experiences for our clients as they discover the wonders of Italy.
