Advanced IVR Quality Assurance Specialist

Há 2 dias


São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

Overview
Cognizant is a global leader in healthcare, and as an Advanced IVR Quality Assurance Specialist, you will play a crucial role in ensuring the seamless delivery of critical systems. You will be part of a collaborative team working on innovative technologies that make a real difference.

Estimated Salary: $85,000 - $110,000 per year

Key Responsibilities
You will collaborate with cross-functional teams to drive quality and innovation through comprehensive test cases, identifying and resolving defects at every stage. Using cutting-edge tools like Cyara and Twilio, you will test and enhance IVR systems to deliver accurate voice prompts and flawless functionality.

Requirements
Fluent Cantonese and Mandarin (read, write, and speak) are essential for this role, along with advanced English proficiency to collaborate with global teams. A solid understanding of the Software Test Lifecycle and defect management is required, as well as experience with IVR tools and Agile/Scrum methodologies.

Bonus: Healthcare Industry Knowledge and Testing Certifications
Possessing knowledge of the healthcare industry and testing certifications like ISTQB can give you a competitive edge in this field.



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