Bilingual Technical Support Analyst

4 semanas atrás


Nova Lima, Minas Gerais, Brasil Avanade Tempo inteiro

Come grow with us at Avanade, where you'll contribute to planning and implementing initiatives that drive business continuity and resolve complex issues.

You'll be part of a collaborative environment where your technical expertise helps enhance operational efficiency and reduce costs.

Key responsibilities:

- Deepen your technical and professional proficiency to resolve complex customer issues through training and readiness.

- Create knowledge base content dedicated to operational efficiency and empower the support community.

- Participate in a follow-the-sun support model, providing consistent hand-offs to the next geography as dictated by issue severity and urgency.

About you:

- Strong analytical, curious, and agile skills.

- Ability to work in a fast-paced environment, ensuring excellent customer experience.

- Strong multitasking skills and prioritization.

- Team player and good communicator.

- Problem-solver, patient, and quality-driven.

What we offer:

- Exceptional development and training opportunities (minimum 80 hours per year for training and paid certifications).

- Real-time access to technical and skilled resources globally.

- Dedicated career advisor to encourage your growth.

- Engaged and helpful coworkers genuinely interested in you.

Benefits:

- Meal voucher or food allowance.

- Multi-benefit card up to Senior Consultant.

- Medical and dental insurance.

- NAV: Online platform for health management.

- Certifications and training.

- Life insurance.

- Private pension plan.

- Avababy: Pregnancy support and kit for new parents at Avanade.

- Profit-sharing.

- Gympass.

- Childcare assistance.

- Career Advisor - Career mentoring.

- Birthday Off policy on your birthday and for children up to 12 years old.

- Wellness sessions.

- Company vehicle, parking, and fuel assistance for managerial or higher positions.


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