Bilingual Technical Support Analyst
4 semanas atrás
Come grow with us at Avanade, where you'll contribute to planning and implementing initiatives that drive business continuity and resolve complex issues.
You'll be part of a collaborative environment where your technical expertise helps enhance operational efficiency and reduce costs.
Key responsibilities:
- Deepen your technical and professional proficiency to resolve complex customer issues through training and readiness.
- Create knowledge base content dedicated to operational efficiency and empower the support community.
- Participate in a follow-the-sun support model, providing consistent hand-offs to the next geography as dictated by issue severity and urgency.
About you:
- Strong analytical, curious, and agile skills.
- Ability to work in a fast-paced environment, ensuring excellent customer experience.
- Strong multitasking skills and prioritization.
- Team player and good communicator.
- Problem-solver, patient, and quality-driven.
What we offer:
- Exceptional development and training opportunities (minimum 80 hours per year for training and paid certifications).
- Real-time access to technical and skilled resources globally.
- Dedicated career advisor to encourage your growth.
- Engaged and helpful coworkers genuinely interested in you.
Benefits:
- Meal voucher or food allowance.
- Multi-benefit card up to Senior Consultant.
- Medical and dental insurance.
- NAV: Online platform for health management.
- Certifications and training.
- Life insurance.
- Private pension plan.
- Avababy: Pregnancy support and kit for new parents at Avanade.
- Profit-sharing.
- Gympass.
- Childcare assistance.
- Career Advisor - Career mentoring.
- Birthday Off policy on your birthday and for children up to 12 years old.
- Wellness sessions.
- Company vehicle, parking, and fuel assistance for managerial or higher positions.
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