Senior Broadcast Systems Specialist
1 semana atrás
As a lead broadcast engineer, you will serve as a trusted advisor to our customers, leveraging your expertise in broadcast engineering and streaming technologies to address customer challenges and drive adoption of cloud-based media technology solutions.
Techincal Responsibilities- Technical Leadership: Act as the primary technical resource for sales teams, providing expert guidance on broadcast automation, playout, live production, graphics, distribution, and streaming technologies.
- Solution Design & POCs: Collaborate with clients to understand their broadcast and streaming needs, design tailored solutions, and create customer-focused Proofs of Concept (POCs) with clearly defined success criteria.
- Pre-Sales Support: Lead technical discussions during the pre-sales process, including gathering customer requirements, conducting technical demos, and responding to Requests for Proposals (RFPs).
- Product Expertise: Maintain deep knowledge of cloud-based media products and services to build and deliver curated demos, technical presentations, and training materials.
- Customer Relationship Management: Build and maintain strong relationships with clients, acting as a technical advisor and ensuring their long-term success with cloud-based media solutions.
- Manage Pre-Sales Engagements: Oversee multiple customer opportunities and related projects, prioritizing work and proactively escalating risks in consultation with managers and sales teams.
- Single Point of Contact: Serve as the main technical contact for customers during the pre-sales process, engaging subject matter experts (SMEs) as needed for complex discussions or architecture reviews.
- Discovery & Documentation: Participate in discovery calls, accurately document customer requirements, and create technical Statements of Work (SOWs) for proposed solutions.
- Escalation Support: Provide technical support during customer escalations and collaborate with global internal teams during non-working hours if needed.
The ideal candidate has 7+ years of experience in media and entertainment technologies, with 5+ years in pre-sales engineering, solutions architecture, or broadcast engineering. They must have strong technical skills, excellent communication and problem-solving abilities, and be fluent in Portuguese and English.
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