IT Infrastructure Manager

4 semanas atrás


São Paulo, São Paulo, Brasil HSBC Tempo inteiro
Job Description - IT Infrastructure Manager

Job Summary: We are seeking an experienced IT Infrastructure Manager to join our team at HSBC. The successful candidate will be responsible for leading the local IT infrastructure team and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  1. Lead the local IT infrastructure team and ensure the effective management of IT systems, including asset management, vendor purchases, and project management.
  2. Design and implement local infrastructure solutions, acting as a consultancy for the latest technologies, including collaborative tools, network, servers, data centers, and cloud solutions.
  3. Manage telecommunications technical management, working closely with HSBC Mexico and other countries' support teams, and full management and governance of local carriers and related vendors.
  4. Manage service desk operations, including local deskside support contractors, and act as an escalation point of contact and support for local and regional needs.
  5. Coordinate data center infrastructure management, including new equipment installation, cabling, asset control, co-location vendor management, and interface with regional DCs teams.
  6. Ensure effective IT infrastructure incident management, mitigating business impact and communicating with key stakeholders.
  7. Manage IT infrastructure projects, including technical management for new local infrastructure implementations, such as local servers and telecom solutions.

Requirements:

  1. At least 5 years of experience in IT infrastructure management.
  2. Team leader experience.
  3. Technical skills knowledge: firewall and proxy functions, Windows and MS Office, Linux/Windows/Citrix virtualization, DBA (Oracle and SQL).

Language Skills: English (Spanish is a differential).

Job Field: Technology

Role Workstyle: Hybrid Working

Primary Location: #J-18808-Ljbffr


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