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2 semanas atrás
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, be proactive, and possess a customer-centric approach.
- Key Responsibilities:
- Response and Resolution: Review complex issues, contact customers to understand their problems, ensure they stay informed about the status/solution of their issue. Utilize troubleshooting tools to help resolve customer issues. Resolve customer issues through problem solving, collaboration, and research. Document technical work and research.
- Readiness: Assist in implementing end-to-end readiness programs. Develop readiness content. Mentor new Technical Support Specialists. Develop intermediate support topic competence.
- Product/Process Improvement: Provide feedback on product functionality based on customer engagements. Offer suggestions for improvements. Identify potential defects and escalate to senior engineers. Share best practices and participate in case triage meetings.
A proactive, collaborative, customer-focused approach to cybersecurity emphasizes prevention and mitigation of threats rather than reactive issue resolution.
