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Customer Success Champion
2 semanas atrás
About Us
We enhance productivity, foster collaboration and unleash human potential by providing language training services that bridge critical soft and technical skill gaps.
Our team caters to international organizations with live language coaching led by certified instructors and an expansive library of role-specific courses.
We offer languages such as English, Portuguese, Spanish, Italian, German and French to cater to diverse learners.
We believe learning a language should be fun, rewarding and a gateway to the best experiences life has to offer. If you share our passion for language education, we'd love to talk about this opportunity.
You can learn more about our values here.
Job Responsibilities:
- Evaluate customer needs and provide onboarding support.
- Deliver adoption and engagement insights through Business Reviews.
- Coach customers to become product experts and train their teams on methodology.
- Maintain high customer satisfaction and loyalty levels.
- Partner with account managers for alignment on plans.
- Work with account managers during renewal cycles to drive retention and engagement.
- Explore upsell and expansion opportunities.
- Collaborate with cross-functional team members to develop new solutions.
- Drive customer references and case studies.
- 3+ years of experience in customer-facing roles.
- Fluency in English is required; Spanish is a plus.
- Project Management knowledge, Problem Solving and Negotiation skills.
- Strong accountability for ensuring timely and successful delivery of services to clients.
- Tech-savviness and ability to work with spreadsheets.
- Familiarity with Salesforce and other Software-as-a-Service is a plus.
- Self-motivated, proactive team player with innovative ideas.
- Experience interfacing with HR departments would be highly beneficial.
- Prior experience in the EdTech sector or managing education programs is desirable.
- You possess great communication skills to interact effectively with customers.
- You demonstrate high levels of empathy to understand and address customer concerns.
- You enjoy solving problems to identify and resolve customer issues promptly.
- You showcase great time management and organizational skills to prioritize tasks and meet customer needs.
- You demonstrate strategic thinking to anticipate customer needs and develop long-term plans.
- You are results-oriented, focusing on achieving key performance indicators such as customer satisfaction and retention.
- You are great in relationship building, fostering strong connections with customers to drive long-term success.
- Competitive salary, bonus and stock options.
- Great benefits: medical insurance, cell phone and wifi reimbursement, home office and wellness budget, team events.
- Remote-friendly work policies.
- Professional development budget.
- Language classes with us.
- Work with an awesome international team based around the world.
