Workforce Management Systems Administrator

1 semana atrás


Novo Hamburgo, Rio Grande do Sul, Brasil Amazon Development Center S.R.L. - A91 Tempo inteiro
{"Key Job Responsibilities": "Main Responsibilities:
  • Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools.
  • Troubleshoot any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
  • Evaluate and advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency.
  • Ensure the accuracy and timeliness of all data flowing to and from WFM systems.
  • Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements.
  • Setup user access to systems and/or services.
  • Creates and updates profiles, permissions, and maintains user accounts.
  • Drafts and maintains internal communications policies and procedures.
  • Participate in cross-functional activities such as requirements gathering, review and user acceptance testing.
  • Works with internal IT support teams and vendor technical support, as needed.
  • Provide on-call support which will require working on some nights and weekends.
  • Occasional business travel and travel to other company facilities will be required.
" , "Job Requirements": "Requirements:
  • 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management).
  • Exceptional organizational skills and influencing and leadership skills.
  • Oral and written communication skills are required in order to provide appropriate customer support and interaction.
  • Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications.
  • Speaking-listening-writing skills, attention to details, proactive self-starter.
  • Proven ability to work in a dynamic, ambiguous environment.
  • Experience with automatic contact routing, VoIP, and any contact center case management tools.
"}

  • Novo Hamburgo, Rio Grande do Sul, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    A highly skilled Workforce Management System Administrator is required to maintain our global Workforce Management systems and tools.This role involves troubleshooting and problem-solving, attention to detail, and delivering high-quality results on time.Key Responsibilities:Responsible for the ongoing support, user training, and maintenance of our global...

  • IT Infrastructure Manager

    4 semanas atrás


    Novo Hamburgo, Rio Grande do Sul, Brasil Onhires Tempo inteiro

    Job Title: IT EngineerWe are seeking an experienced IT Engineer to join our team at Onhires. As an IT Engineer, you will be responsible for managing and maintaining our IT infrastructure, including Microsoft-based systems, virtualization solutions, and Linux environments.Key Responsibilities:Manage and maintain IT infrastructure, including Microsoft-based...

  • IT Infrastructure Manager

    1 semana atrás


    Novo Hamburgo, Rio Grande do Sul, Brasil OnHires Tempo inteiro

    We are seeking an experienced IT professional to fill the role of IT Infrastructure Manager and oversee the management and maintenance of our IT infrastructure. About the Position: The ideal candidate will have over 10 years of experience in managing and maintaining IT infrastructure, with a strong background in Microsoft and Linux environments. They will be...


  • Novo Hamburgo, Rio Grande do Sul, Brasil Amazon Development Center S.R.L. - A91 Tempo inteiro

    As a Senior Vendor Relationship Manager at Amazon Development Center S.R.L. - A91, you will have the exciting opportunity to shape and deliver on a strategy for managing vendors for Amazon Retail. The team is looking for a bright, customer-obsessed, driven, and creative candidate to join our team. You will interface internally with leaders and be responsible...


  • Novo Hamburgo, Brasil Amazon Development Center S.R.L. - A91 Tempo inteiro

    Minimum Requirements: Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years of program or project management experience 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience...

  • Workforce Management, CASA

    2 semanas atrás


    Novo Hamburgo, Brasil Amazon Development Center S.R.L. - A91 Tempo inteiro

    Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts...


  • Novo Mondubim, Brasil Eramet Tempo inteiro

    About the Role:We are seeking an experienced Electrical Control Systems Specialist to join our Automation and Control Department in Diogo, Senegal.The successful candidate will be responsible for providing operational support for control systems, instrumentation, VSD programming, and electrical fault-finding, while upholding standards in their discipline.Key...


  • Novo Mondubim, Brasil Eramet Tempo inteiro

    About the RoleWe are seeking an experienced EC&I Specialist to join our Automation and Control Department in Diogo, Senegal. The successful candidate will be responsible for providing operational support for control systems, instrumentation, VSD programming, and electrical fault-finding, while upholding high standards in their discipline.Key...


  • Novo Mondubim, Brasil Eramet Tempo inteiro

    About the RoleWe are seeking an experienced EC&I Specialist to join our Automation and Control Department in Diogo, Senegal. The successful candidate will be responsible for providing operational support for control systems, instrumentation, VSD programming, and electrical fault-finding.Key ResponsibilitiesEnsure the respect of safety, environment, and...

  • Solution Testing Engineer

    2 semanas atrás


    Novo Hamburgo, Brasil Vodafone Tempo inteiro

    Your day to day: The Solution Testing Engineer is responsible for testing of different systems in the OSS fulfilment domain. The respective systems cover all access technologies and all customer segments in different European markets in the scope of the Network Strategy & Engineering vertical. The responsibility includes the definition and execution of test...

  • EC&I Specialist

    5 meses atrás


    Novo Mondubim, Brasil Eramet Tempo inteiro

    Purpose of the position: Our Automation and Control Department is looking for an Electricity, Control System & Instrumentation Specialist (M/F) on a permanent basis contract based in Diogo , Senegal with a rotational schedule status (5 weeks ON x 3 weeks OFF) for expats and residence basis status for locals. The EC&I Specialist will bring his/her...


  • Novo Hamburgo, Brasil Amazon Development Center S.R.L. - A91 Tempo inteiro

    As an Account Manager as part of RBS (Retail Business Services) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendor for Amazon Retail. The team is looking for a bright, customer obsessed, driven, and creative candidate to join our team. You will interface internally with leaders and will be responsible for...

  • Application Architect

    4 semanas atrás


    Novo Hamburgo, Brasil Sphera Solutions Tempo inteiro

    Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on...

  • Marketing Coordinator

    4 semanas atrás


    Brooklin Novo, Brasil ResMed Tempo inteiro

    About ResMedResMed is a world-leading connected health company that changes lives with every breath. Its award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease, and other respiratory conditions.Let's Talk About This PositionWe're seeking a highly motivated Marketing Intern to join our growing...

  • Marketing Coordinator

    3 semanas atrás


    Brooklin Novo, Brasil ResMed Tempo inteiro

    About ResMedResMed is a world-leading connected health company with a mission to change lives with every breath. Its award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease, and other respiratory conditions.Let's Talk About This PositionWe're looking for a highly motivated and organized Marketing...

  • Marketing Assistant

    3 semanas atrás


    Brooklin Novo, Brasil ResMed Tempo inteiro

    About ResMedResMed is a world-leading connected health company with a mission to change lives with every breath. Its award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease, and other respiratory conditions.Let's Talk About This PositionWe're seeking a highly motivated Marketing Intern to join our...

  • Marketing Intern

    5 meses atrás


    Brooklin Novo, Brasil ResMed Tempo inteiro

    About ResMed ResMed (NYSE: RMD, ASX: RMD), a world-leading connected health company with more than 5 million cloud-connected devices for daily remote patient monitoring, changes lives with every breath. Its award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease and other respiratory...


  • Brooklin Novo, Brasil ResMed Tempo inteiro

    About ResMedResMed is a world-leading connected health company with a mission to change lives with every breath. Our award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease, and other respiratory conditions.Let's Talk About ResMed LATAMOur LATAM office is based in São Paulo, and we're a team with...


  • Brooklin Novo, Brasil ResMed Tempo inteiro

    ResMed LATAM is opening a temporary position with a fixed duration of 9 months, The selected candidate will be on third-party payroll during this period . SUMMARY Responsible for the management of Forecasting Process in Latin America (Brazil, Andes, MCAC, South Cone) necessary to drive effective production and materials plans and participate in...