Empregos atuais relacionados a IP Technical Support Specialist - São Paulo, São Paulo - beBeeTechnical
-
IP Technical Support Engineer
4 semanas atrás
São Paulo, São Paulo, Brasil Nokia Tempo inteiroJoin to apply for the IP Technical Support Engineer role at Nokia 4 days ago Be among the first 25 applicants Join to apply for the IP Technical Support Engineer role at Nokia Job DescriptionYou will play a key role in the NI Care delivery Americas IP Organization, reporting directly to the NI Care Manager- Brazil, being part of IP Care Delivery team in...
-
Technical Support Specialist
Há 2 dias
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$34.000 - R$58.000Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical issues with our systems.Key Responsibilities:Provide exceptional customer service through various communication channels.Analyze and resolve...
-
IP Technical Support Engineer
4 semanas atrás
São Paulo, São Paulo, Brasil Nokia Tempo inteiroJoin to apply for the IP Technical Support Engineer role at Nokia4 days ago Be among the first 25 applicantsJoin to apply for the IP Technical Support Engineer role at NokiaJob DescriptionYou will play a key role in the NI Care delivery Americas IP Organization, reporting directly to the NI Care Manager- Brazil, being part of IP Care Delivery team in...
-
Technical Support Specialist
1 dia atrás
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$3.500 - R$5.500Technical Support RoleWe are seeking a skilled technical support specialist to join our team.This role involves providing expert technical assistance to clients, resolving complex issues and ensuring seamless system operation.The ideal candidate will possess in-depth knowledge of IT systems, software applications, and hardware components.Analyze and...
-
Technical Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiroJob TitleWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing effective technical support to clients and resolving issues in a timely manner.
-
Technical Support Specialist
Há 2 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000Job Title:Technical Support Specialist Job Description:The Technical Support Specialist will be responsible for handling customer complaints and providing technical assistance to distributors and end-users.Key Responsibilities:Resolve customer issues related to product malfunctions, installation, and maintenance.Provide timely and effective technical support...
-
Technical Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiroTechnical Support SpecialistWe are looking for a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will provide exceptional customer service and technical expertise to our customers.Job Description:Provide technical support to customers via phone, email, and chatAssist customers with...
-
Technical Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeEngineering Tempo inteiro US$80.000 - US$118.000Job OpportunityWe are seeking a Technical Support Specialist to join our team. This individual will be responsible for providing technical assistance to clients via multiple channels, including ticketing systems, live chat, and screensharing tools.Duties:Engage with clients to identify and resolve technical support requests while continuing to educate them...
-
Technical Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$110.000 - US$140.000Job Title:A Technical Support Specialist is a vital role in an organization, responsible for delivering exceptional customer support and technical expertise to customers worldwide. Providing top-notch assistance requires strong problem-solving skills, excellent communication abilities, and a passion for technology.Key Responsibilities:Deliver exceptional...
-
Technical Support Specialist
Há 3 dias
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$28.000 - R$35.000Job OpportunityWe are seeking a skilled professional to fill the role of Technical Support Specialist. This position involves providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support:Provide timely and effective technical support to customers via phone, email, or chat.Issue Resolution:Analyze and...
IP Technical Support Specialist
2 semanas atrás
Job Title: IP Technical Support Specialist
You will play a pivotal role in the Americas technical support organization, reporting directly to the NI Care Manager- Brazil. As part of the IP technical delivery team in Brazil, you will be recognized and acknowledged as a Subject Matter Expert across the broad IP Networks product portfolio.
This role involves providing 24x7 incident management for customers in Brazil. You will be responsible for managing customer experience during outages, ensuring accurate outage data in Salesforce, and coordinating RCA reports to Customers.
Key Responsibilities:
- Provide L2 remote technical support on internal & external service requests.
- Manage and mitigate end-to-end risks on customer Service Level Agreements (SLAs) while maintaining high levels of customer satisfaction.
- Analyse Technical Support activities and provide recommendations for continuous improvements.
- Promote and support the usage of various tools developed by SBU NI Care team and others, to drive case efficiency & service excellence.
- Ensure all Global Processes are well communicated and adhered to by the team.
Requirements:
- Degree in Computer science, information technology, network engineering, or Telecommunications engineering.
- Around 5-9 years recognised and acknowledged subject matter expertise across the broad IP Networks product portfolio, combining deep knowledge of theory and years of applied practical experience.
- Excellent interpersonal, networking and customer & internal stakeholder management skills with proven application in current/past roles.
