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Intermediate Fraud Prevention Specialist
2 meses atrás
EBANX stands as a premier payment platform, bridging global enterprises with customers in the most rapidly expanding digital markets worldwide.
From the outset of our journey, we have been driven by a singular mission: to ensure global accessibility for all. We are firm believers in turning challenges into opportunities, and making the seemingly impossible a part of our journey. This is precisely why we have developed a payment technology that forges connections between individuals and businesses daily across 29 emerging markets globally.
We identify ourselves as ebankers; we are global visionaries who cherish diversity, nurture creativity, and strive diligently to link businesses and individuals through payment solutions. Are you ready to make history with us?
The e-commerce transaction landscape has witnessed exponential growth over the years. In this role, you will focus on addressing a concern that escalates in tandem with online transactions: FRAUD. We often emphasize that the true challenge lies not in preventing fraudulent transactions but in identifying suspicious activities while maintaining high approval rates for our Merchants. There is no merit in having stable fraud metrics if it jeopardizes our operations. We bear the responsibility of being precise in our strategies, which is why we seek an individual with prior experience in Fraud Prevention, complemented by a customer-centric and data-driven mindset. We are a rapidly expanding payment processing firm with a robust presence in Latin and Central America, and we are in search of a Chargeback Analyst to enhance our Fraud Prevention Team.
Your responsibilities will include:
Adopting a customer-centric approach for Enterprise Merchants; Actively monitoring chargeback KPIs and overall performance; Managing the entire chargeback process (from notification to dispute resolution); Identifying offenders and opportunities, devising strategies to address and rectify issues; Contributing innovative ideas and insights that will advance the business.Key qualifications for this role:
Familiarity with the chargeback process; A strong desire for self-improvement; you thrive outside your comfort zone and are guided by a test-learn methodology; Proficiency with dashboard tools; while there is no specific preference, familiarity with Tableau is advantageous; Knowledge of the payment industry and an understanding of the key players involved in credit card transactions; Proficiency in SQL (including table joins and aggregation functions) to facilitate data extraction for analysis and streamline daily tasks; Advanced to fluent English proficiency; as a multinational organization, you will frequently communicate in English for emails and meetings; Respect for diverse cultures and beliefs, with an open-minded approach.Additional qualities we appreciate:
Understanding of statistical principles to inform your data analysis, including hypothesis testing, backtesting, and relative risk; Excellent communication skills and a quick learning ability; Knowledge of chargeback rates and card scheme programs; Fluency in Spanish is also a plus.EBANX provides:
Language classes in Spanish, English, and Portuguese; Meal allowances; Transportation vouchers (if necessary); WAVES - a program focused on goals and results (variable compensation); EBANX Play - wellness initiatives (Gympass, e-Sports, SESC); EBANX Education: financial support for undergraduate, graduate, and MBA programs to help you develop vital skills for your career; EBANX Skills: budget allocation for workshops and courses; EBANX Flexible: a day off for your birthday; Semi-flexible working hours (8 hours a day, Monday to Friday); EBANX Family: daycare assistance, extended leave for caregivers, and support programs for children and expectant mothers; EBANX Health: comprehensive health and dental insurance, with subsidies for dependents and medication for ebankers; Life Insurance: fully covered by EBANX; Blue Club: exclusive discounts for ebankers at bakeries, restaurants, courses, electronics stores, and more.