Community Engagement Specialist

Há 6 dias


São Paulo, São Paulo, Brasil Toluna Tempo inteiro

**About the Role**

We are seeking a Community Engagement Specialist to join our team at Toluna.

The ideal candidate will be responsible for responding to members' enquiries, resolving complaints, and escalating any issues to the appropriate internal personnel and teams.

Key Responsibilities

  • Respond to members' enquiries in a timely and professional manner
  • Handle complaints and resolve issues in accordance with company policies and procedures
  • Communicate and coordinate with internal departments to ensure effective resolution of members' issues
  • Perform user account and activity verifications to ensure accuracy and integrity of member data
  • Participate in community monitoring and provide feedback on member engagement and satisfaction

Requirements

  • Proficiency in Portuguese and English
  • Studies related to foreign languages or a graduate with proficient linguistic skills
  • A proactive approach to problem resolution
  • Organization and prioritization skills
  • Understanding of popular social networks and online community platforms

What We Offer

  • Competitive salary and performance-based bonus
  • Private medical insurance
  • Training opportunities and career development plan
  • Central building location and relaxing room
  • Working from home policy

Toluna is an equal opportunities employer and is committed to maintaining a diverse and inclusive workplace.



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