
Customer Experience Manager
Há 2 dias
Job Description:
We are seeking a seasoned professional to lead our Customer Support team in São Paulo. As a pioneer in this role, you will play a crucial part in shaping the culture of our organization and driving growth in our new Customer Support teams.
Key Responsibilities:
- Develop and build a high-performing team of up to 12 CS agents to deliver exceptional customer support
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance the customer experience
- Foster a culture of transparency, autonomy, and continuous learning within the team
Requirements:
- At least 1 year of people leadership experience, preferably in a high-volume customer contact environment
- Fluency in both Portuguese and English
- Passion for customer experience, technology, and leading people
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
What We Offer:
- Competitive monthly salary
- Restricted Stock Units (RSUs) in a rapidly growing company
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
Join Our Team:
We are looking for individuals who share our values of inclusivity, diversity, and customer-centricity. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.
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