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eDiscovery Analyst

2 meses atrás

Curitiba, Paraná, Brasil oilandgas Tempo inteiro
About ExxonMobil

ExxonMobil is a leading energy and chemical company that is committed to innovation and sustainability. Our vision is to lead in energy innovations that advance modern living and a net-zero future.

We are a diverse workforce of talented individuals who are passionate about making a difference in the world. Our success is driven by our people, who bring solutions every day to optimize our strategy in energy, chemicals, lubricants, and lower-emissions technologies.

About the Role

We are seeking an eDiscovery Analyst to join our team in Curitiba, Brazil. As an eDiscovery Analyst, you will play a critical role in supporting our business-critical data and high-risk application and processes.

You will be the primary support resource for a team of collectors who utilize the eDiscovery collection application tool and workflow. You will also serve as the liaison to Law for examining and explaining technologies the tool interacts with for eDiscovery collections.

Key Responsibilities
  1. Provide Daily Support for FTK Central and Collectors
    • Manage upgrades and functionality of on-premise application.
    • Use scripting and other support skills to diagnose issues and pull reporting as needed.
    • Explain issues to collectors and Law (timely) at an appropriate level for their understanding.
    • Document and maintain collection processes (Process, Risk Assessments, Security Model, ITPA, DBM).
  2. Provide Support for Manual Collection Process
    • Troubleshoot with IT Service Organizations (email, server ops, SharePoint, applications) when manual collections run into technical challenges (missing access, EFS and RMS encryption, failed jobs).
    • Work with IT Service Organizations to quickly escalate priority collections.
    • Create/Resolve manual collection incidents and work with resolver team to improve their processes and response time to prevent reoccurrence.
    • Engage with their engineers to troubleshoot and resolve application bugs and enhancements.
    • Hold vendor accountable to resolve issues quickly to avoid recycle and delay on legal required deadlines.
  3. Project: Work on the lift and shift and implementation of the next iteration of FTK Central.
  4. Secondary: Citizen Developer for eDiscovery collection forms in ServiceNow.
  5. Future: Onboarding of new technologies for decryption, data storage either on the Cloud or on Prem.
Requirements
  • Application Support (ability to decipher logs to understand root cause or unexpected behavior).
  • Powershell scripting.
  • Skilled SQL ANSI experience.
  • Knowledge of Windows Operating systems and file storage.
  • Quality of Work - Output of team is held to a high standard accuracy. Attention to detail is necessary.
  • Quantity of Work - Adaptable to waves; seeking someone to solve root cause and document to prevent reoccurrence.
  • Sense of urgency for completing time-sensitive work.
  • Ability to interface and communicate properly with LAW including technical writing at proper business level.
  • Customer-focused mindset and attitude without losing the technical.
  • Drives work to completion.
  • Appreciation and adherence to proper management of sensitive data and chain of custody.
  • Sensitivity and experience with drafting and owning security & controls documents.
  • Willingness to develop relationships to better our influence (DBAM, SharePoint, e-mail, Server/Storage, Modern Client, WAN, AA, CES).
  • Mentors and trains collectors and junior members of the Team regularly on processes/solutions.
  • IT-related graduation.
  • English - Advanced/Fluent.
Preferred Qualifications/Experience
  • Issue escalation skills - Raises issues to team or supervisor timely so we do not get behind; not a silo worker.
  • Coordination of efforts and Influence without direct authority.
  • Able to gain consensus for solutions and progress process improvements with team and the business.
  • API skills/experience.
  • Ability to identify process opportunities and share in team discussion (informal).
  • Experience in working with MSP (HCL); direct or indirect.
  • Network of peers across EMIT; relationship building skills.
General Skills
  • Adaptable.
  • Problem-solving.
  • Customer-focused.
  • Collaborative.
  • Innovation.
  • Communication, interpersonal, and negotiation skills.
  • Teamwork.
  • Organizational.
Your Benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you:

  • PAE - Programa de Assistência aos Empregados.
  • Seguro de Vida.
  • Auxílio Creche/ babá.
  • Tickets alimentação.
  • Assistência funeral.
  • Auxilio Filho Excepcional.
  • Plano de pensões.
  • Among others.

Please note benefits may be changed from time to time without notice, subject to applicable law.