Managed Services Consultant
3 semanas atrás
Brennan IT is a leading Australian-owned systems integrator that values performance, diversity, and innovation. Our culture empowers employees to bring new ideas to the table and thrive in a supportive environment. As the largest Australian-owned systems integrator, we offer an excellent remuneration package and benefits, including a strong culture, learning and development opportunities, flexibility, and a focus on health and well-being.
The Role
We are seeking a highly skilled Managed Services Consultant to work with enterprise-level clients and infrastructure. The ideal candidate will develop and maintain strong relationships with key clients, provide smart technology solutions, and be responsible for case ownership and task resolution. The successful candidate will have a strong background in VMware, Active Directory, Windows Server, and Microsoft Azure, with experience in managing and troubleshooting O365/M365 environments. Additionally, experience with Nutanix HCI Platform, Citrix product stack, and MSP ticketing systems such as Service Now or ZenDesk is highly advantageous.
Key Responsibilities
- Build and maintain client relationships by providing smart technology solutions to a Level 2 standard.
- Be responsible for case ownership and resolve tasks in a timely manner, adhering to Brennan standards, SLAs, and client expectations.
- Adhere to ITIL processes, including Change Management, Incident Management, Knowledge Management, and Major Incident Management.
What We Offer
- A strong culture that values performance, diversity, and innovation.
- Learning and development opportunities to help you grow in your career.
- Flexibility to work in the way that brings out the best in you.
- A focus on health and well-being.
How to Apply
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you.
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