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IT Operations Support Specialist
3 semanas atrás
We are looking for a Technical Support Specialist to join our team. In this role, you will provide onsite support as per site categorization to provide operational and technical support. You will also troubleshoot and resolve incidents and problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users.
Key Responsibilities:- Provide onsite support as per site categorization to provide operational and technical support.
- Troubleshoot and resolve incidents and problems associated with EUC Equipment and Software.
- Provide break/fix support, advice, and assistance to Authorized Users.
- Coordinate with third party vendors as necessary to keep equipment and software in good working order.
- Manage hard and soft break fix services for laptops and desktops.
- Add, move, change, update, reassign of laptop/desktop devices.
- Excellent IT hardware troubleshooting skills in Windows 10/11 OS.
- MS Office, Outlook trouble shooting and basic networking skills.
- Intermediate English.
- ServiceNow-Infrastructure Support-Windows10-11-Customer Support-Multitask-TCP/IP-Troubleshooting-Remote Support-Chat/Phone/Mail Support – Printers Support – Asset Management – Desktop Management.
- Health insurance.
- Dental Plan.
- Life insurance.
- Transportation vouchers.
- Meal/Food Voucher.
- Childcare assistance.
- Gympass.
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates.
- Partnership with SESC.
- Reimbursement of Certifications.
- Free TCS Learning Portal – Online courses and live training.
- International experience opportunity.
- Discount Partnership with Universities and Language Schools.
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire.
- TCS Gems – Recognition for performance.
- Xcelerate – Free Mentoring Career Platform.
We promote an inclusive culture at our company. We always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a company that respects individuality. Come to be a part of our team.
