IT Cybersecurity Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeCybersecurity Tempo inteiro R$60.000 - R$80.000
Job Description

We are seeking a skilled IT professional to join our team. As a world leading cybersecurity provider, we face sophisticated threats and attacks.

  • The successful candidate will provide technical support through analytical skills, facilitating new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • They will also be responsible for business and technical communication with clients, both at the engineer and management level, working in a close-knit team environment, and possessing organizational ability for multi-tasking and flexibility.

This is a challenging role that requires a strong background in IT and cybersecurity, as well as excellent communication and problem-solving skills. The ideal candidate will be fluent in Portuguese and English, have 5-8 years of relevant experience working in a TAC environment, and possess a solid understanding of TCP/IP/switching/routing protocols.

Key Responsibilities:
  • Provide technical support to customers through analytical skills.
  • Facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Interfacing with clients, both at the engineer and management level.
  • Working in a close-knit team environment.
  • Organizational ability for multi-tasking and flexibility.
  • Occasional travel to customer sites in India and abroad.
  • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
  • Reproduces customer reported issues and works with internal teams to provide a resolution.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Provides necessary support to the Service Managers for high profile technical escalations.
  • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

We offer a dynamic and award-winning company culture, recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an innovative team, we invite you to apply for this exciting opportunity.



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