Revenue Operations Strategist
3 semanas atrás
About TaxDome:
We are the #1 practice management platform for accounting firms in the US, having grown over 100X in the last 5 years and serving tens of thousands of businesses globally with millions of end-clients.
The Role:
We are looking for a dedicated and strategic Revenue Operations Specialist to join our team with a focus on supporting and optimizing our Customer Success teams. The ideal candidate will be responsible for managing several platforms, ensuring efficient set up, and providing insightful reporting to drive decision-making and strategic planning.
- Develop and implement strategies to track and increase Annual Recurring Revenue (ARR), Expansion Revenue, and Lifetime Value (LTV) while decreasing churn rates.
- Collaborate with Customer Success teams to identify upsell and cross-sell opportunities and ensure a seamless customer experience.
- Assist Customer Relations teams with managing data, preparing reports, tracking success of various initiatives, and capacity planning.
- Master the functionality and application of tools used to enhance customer support and account management operations.
- Conduct in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
- Generate regular reports on key metrics and insights related to revenue operations, customer health, and team performance.
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