Technology Solutions Specialist

Há 18 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$35.000 - R$52.000

At Nelogica, we are seeking professionals to join our Technical Support team.

Job Description:

Develop technological solutions for the financial market and provide international customer service through various channels. Ensure the best use of products by providing customer support, analyze critical cases and resolve queries, monitor calls via Jira, and work proactively with the team to deliver actions aimed at customers.

Required Skills and Qualifications:
  • Technical education and/or undergraduate degree in technology areas
  • Intermediate to advanced level of English
  • Availability to work on a 5x2 shift with rotating days off
  • Availability to work 100% in person in Porto Alegre/RS
  • Identification with customer service and passion for solving problems
Desirable Skills:
  • Knowledge of the financial market
  • Experience in technical support and customer services
  • Knowledge of Zendesk or similar platforms
Benefits:

We value complementary experiences beyond professional performance as differentials, such as academic involvement or involvement in communities in your area of expertise.

We promote an inclusive environment that values all trajectories regardless of gender, sexual orientation, race, ethnicity, or disability.

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