Quality Assurance Specialist
Há 2 dias
Job Title: Quality Assurance Specialist
Description:
The Sales Support Specialist role involves providing critical support to the internal and external sales teams. This includes relieving them of administrative or related tasks, utilizing an intermediate to advanced level of knowledge about product and service offerings to effectively support customers and sales teams.
Main Responsibilities:
- Ensure the highest standards of sales quality are consistently met across our operations.
- Monitor, evaluate, and train to optimize sales performance and client satisfaction.
- Audit and evaluate sales calls and communications to ensure compliance with regulatory requirements.
- Develop quality improvement strategies based on audit findings, focusing on enhancing customer experience.
- Provide constructive feedback and tailored training sessions to the sales team based on identified gaps.
- Work closely with sales managers to refine sales processes and implement best practice guidelines.
- Compile detailed reports on quality assurance metrics for senior management review.
Requirements:
- 2+ years of experience in a quality assurance role within a sales-driven environment.
- Strong analytical skills with exceptional attention to detail.
- Proficiency in Portuguese and advanced skills in CRM software, such as Salesforce and HubSpot.
- Ability to work independently with a proactive approach to problem-solving and process enhancement.
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