Advanced Technical Services Expert

1 dia atrás

Manaus, Amazonas, Brasil beBeeTechnical Tempo inteiro US$100.000 - US$150.000
Technical Support Specialist">

We're looking for an experienced Technical Support Specialist to join our team.

This role will involve working closely with customers and internal teams to resolve complex technical issues. You'll need to have excellent communication skills, as well as a strong understanding of software troubleshooting and diagnostic techniques.

Main Responsibilities:
  • Provide expert level support to customers on complex technical issues.
  • Troubleshoot and diagnose software bugs, data anomalies, API issues, performance concerns, and environment-specific problems.
  • Collaborate with Engineering and Product teams to identify root causes, document findings, and implement resolutions.
  • Maintain up-to-date knowledge of the client's platform, integrations, APIs, and system behavior.
  • Develop and maintain internal documentation and knowledge sharing processes to improve team-wide troubleshooting efficiency.
  • Analyze patterns in support cases and provide insights to Product and Engineering teams for continuous improvement.
  • Participate in post-incident reviews and ensure learnings are translated into process or product changes.
Requirements:
  • 3+ years of experience in technical support, including Tier 3 support.
  • Strong understanding of software troubleshooting and diagnostic techniques.
  • Excellent English communication skills.
  • Familiarity with APIs and tools like Mode or browser dev tools.
  • Ability to work independently and collaboratively as part of a team.

Bonus points if you:

  • Have experience working with product and engineering teams to resolve bugs or product limitations.
  • Are proficient in multiple languages (English and Spanish or Portuguese).

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