Digital Experience Consultant

Há 6 dias

Osasco, Brasil beBeeCareer Tempo inteiro R$40.000 - R$60.000
Web Onboarding Specialist

The role involves working closely with customers to ensure they have a seamless experience using their website.

About the Position

This is a customer-facing role, requiring strong communication and problem-solving skills. The successful candidate will be able to work effectively in an international team environment, handling multiple onboarding sessions efficiently.

Key Responsibilities
  • Host video calls to introduce customers to their new websites, ensuring they understand how to use them effectively.
  • Provide personalized guidance based on each customer's business type, goals, and industry to help them make the most of their website.
  • Troubleshoot technical issues and assist customers with any initial problems, providing a smooth onboarding experience.
Requirements
  • Excellent communication skills, including verbal and written communication.
  • A customer-focused approach, passionate about helping customers succeed and adapt to different business needs.
  • Technical proficiency, comfortable navigating website-building tools and learning new digital platforms quickly.
  • Problem-Solving skills, think on your feet and can troubleshoot challenges efficiently.
  • Empathy and patience, ability to connect with customers, understand their challenges, and provide solutions that meet their goals.
  • Strong organizational skills to efficiently handle multiple onboarding sessions and communication streams.
What We Offer
  • Career growth opportunities, top performers are rewarded with promotions, salary progression, and performance bonuses.
  • Impactful work, helping small businesses establish a strong online presence.
  • Dynamic and collaborative team environment, working in an international, fast-paced environment where your ideas matter.

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