DevOps Engineer

3 semanas atrás

Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro
Job Description

Role Purpose

The primary objective of this role is to collaborate with Application teams and developers to enhance the integration and deployment processes by automating and streamlining the DevOps pipeline.

Key Responsibilities

  • Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications.
  • Plan and execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain.
  • Manage the IT infrastructure as per the requirement of the supported software code.
  • On-board an application on the DevOps tool and configure it as per the client's need.
  • Create user access workflows and provide user access as per the defined process.
  • Build and engineer the DevOps tool as per the customization suggested by the client.
  • Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure.
  • Leverage and use tools to automate testing & deployment in a Dev-Ops environment.

Customer Support

  • Timely support internal & external customers on multiple platforms.
  • Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT.
  • Ensure adequate resolution with customer satisfaction.
  • Follow escalation matrix/process as soon as a resolution gets complicated or isn't resolved.
  • Troubleshoot and perform root cause analysis of critical/repeatable issues.

Stakeholder Interaction

  • Internal
  • Dev Ops Lead Engineer/Project Manager - Regular reporting & updates.
  • Application teams/owners, application developers, release managers - For end-to-end Continuous Integration, Continuous Deployment & Monitoring.

External

  • Clients - To provide optimal support from time to time.

Competencies

  • Functional Competencies/Skill
    • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/Client organization.
    • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk.
    • Technical knowledge - Knowledge of various DevOps tools, customization and its implementation at the client site.

Competency Levels

  • Foundation - Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
  • Competent - Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
  • Expert - Applies the competency in all situations and serves as a guide to others as well.
  • Master - Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
  • Behavioral Competencies
    • Execution Excellence
    • Passion for Results
    • Confidence
    • Client centricity
    • Formulation & Prioritization

Performance Parameters

  • No. Performance Parameter Measure
  • 1. Continuous Integration, Deployment & Monitoring - 100% error-free onboarding & implementation.
  • 2. CSAT - Timely customer resolution as per TAT, Zero escalation.

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