
Logistics Support Coordinator
1 dia atrás
Customer Support Specialist
Our logistics platform is seeking a dynamic Support Specialist to play a crucial role in ensuring seamless service for partner drivers.
Responsibilities include:
- Providing timely assistance to customers via various channels.
- Managing customer interactions with professionalism and empathy.
- Documenting and categorizing customer inquiries and issues.
- Analyzing key service performance indicators using Excel/Google Sheets.
- Facilitating communication among stakeholders to ensure efficient ticket resolution.
Required skills and qualifications include:
- Proficiency in English, Spanish, and Portuguese.
- 1 year of customer service experience in technology companies.
- Familiarity with KPIs and data-driven decision-making.
- Proficiency in Excel or Google Sheets.
- Graduated in higher education or actively pursuing a degree.
Additional responsibilities include collaboration with the operations team to ensure efficient execution of SOPs. The ideal candidate will have excellent communication skills, strong organizational abilities, and problem-solving skills to adapt to changing scenarios and work independently.
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