Quality Assurance Specialist
2 semanas atrás
Lalamove is a leading logistics company that connects drivers and customers through its technology platform. We are seeking a Quality and Fraud Prevention Coordinator to join our DriverOps team in Brazil.
Main Responsibilities- Develop and Implement Quality Policies: Create, review, and implement quality policies and procedures to ensure all operations comply with established standards.
- Monitor and Analyze Quality Indicators: Establish KPIs and metrics to assess service quality and identify continuous improvement opportunities.
- Fraud Prevention Management: Develop and implement strategies to identify and mitigate fraud risks, monitor suspicious activities, and conduct internal investigations when necessary.
- Team Training and Development: Coordinate training programs for operational teams and drivers, focusing on best practices, safety, and compliance with fraud prevention policies.
- Collaboration with Internal Departments: Work closely with operations, customer service, IT, and legal teams to ensure effective implementation of quality and fraud prevention policies and to resolve identified issues.
- Advanced English skills.
- Advanced Excel skills.
- Leadership capabilities and experience in team management.
- Strong verbal and written communication skills.
- Previous experience in leadership roles in operations, quality, or fraud prevention.
- Experience in delivery platforms/Ride-hailing.
- Strong knowledge of quality control processes and risk management.
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