Client Solutions Liaison

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$57.600 - R$86.400
Job Title: Client Solutions Liaison

We are seeking a skilled Client Solutions Liaison to provide exceptional customer service and support to our clients. This role requires a strong understanding of our products and services, as well as excellent communication skills.

  • The Client Solutions Liaison will be responsible for answering a variety of client queries via different channels, including live chat, email, and phone.
  • This role also involves reaching sales & retention targets to ensure the client experience is maximized.
  • The ideal candidate will be able to educate our clients in the use of our tools and technology.
  • Becoming an expert in every aspect of our products & being a true advocate for our clients is crucial for success in this position.
  • The Client Solutions Liaison will also be responsible for collating and filtering feedback from clients and making suggestions as to how we can improve our service and increase efficiency.
  • Investigating technical issues and providing ideas for fixes is another key responsibility of this role.
Requirements
  • Experience in client-facing roles responding to large volumes of emails and chats is essential.
  • Fluency in English is required, with Spanish language skills being an advantage.
  • Experience in ticketing and/or live chat software is necessary for success in this position.
  • Remote work experience is highly valued.
  • Strong communication skills, both written and verbal, are crucial for this role.
  • A genuine desire to create the best client journey possible is essential for this position.
  • The ability to explain complex concepts in easy-to-understand language is vital for success in this role.

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