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We're revolutionizing e-commerce fulfillment in Latin America. Operating in Mexico and Brazil, we empower retailers to deliver exceptional customer experiences.
Role Description: Senior Customer Success ManagerAs a Senior Customer Success Manager, you'll build strong relationships with our key customers in Brazil. Based in São Paulo and working in a hybrid model, you'll be the main point of contact for our most important clients—driving customer success, retention, and growth by aligning their goals with our innovative solutions.
You'll thrive on solving complex problems, delivering outstanding service, and uncovering new opportunities.
- Deliver exceptional customer service and support to ensure customer satisfaction and loyalty
- Develop and maintain strong relationships with key customers to drive business growth and retention
- Collaborate with cross-functional teams to identify and address customer needs and pain points
- Analyze customer data to inform business decisions and optimize customer outcomes
Our team is passionate about creating seamless e-commerce operations that exceed customer expectations. If you share this vision and have a proven track record of driving customer success, we want to hear from you.
