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Service Desk Support Specialist
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Come and be part of one of the biggest IT Services companies in the world. At TCS, we believe that people make the difference, and that's why we live a culture of unlimited learning, full of opportunities for improvement and mutual development.
About the RoleWe are looking for a Service Desk Support who wants to learn and transform their career. In this role, you will be responsible for providing technical support to our clients, managing incidents, and resolving issues in a timely and efficient manner.
Key Responsibilities- Manage incidents and service requests using ServiceNow
- Provide technical support for Windows 10 and 11, Office365, and other IT systems
- Collaborate with internal teams to resolve complex issues
- Develop and maintain knowledge of ITIL best practices
- Advanced level of Spanish and English
- ITIL knowledge and certification
- Experience with Windows 10 and 11, Office365, and ServiceNow
- Strong communication and problem-solving skills
TCS Benefits – Brazil: Health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, and more. Plus, enjoy our TCS Cares program, which provides free psychological assistance, legal, social, and financial assistance to our associates.
At Tata Consultancy Services, we promote an inclusive culture, working for equity and respect for individuality. Join us and be part of a team that values diversity and social responsibility.
