Operations Specialist

Há 2 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeOperations Tempo inteiro R$47.000 - R$62.000
Job Description

We are seeking a highly organized and detail-oriented professional to join our team as an Operations Coordinator. In this role, you will be responsible for ensuring seamless operations and enhancing customer experiences.

Your responsibilities will include overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues.

  • Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate with clients effectively to ensure an exceptional guest experience.
  • Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from our vendors.
  • Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in business, hospitality, operations, or a relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills.
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality and start-ups is a plus.
  • Prior experience in customer-facing roles is advantageous.
Benefits

As an Operations Coordinator, you will have the opportunity to work in a dynamic and fast-paced environment with a talented team.

You will also receive competitive compensation and benefits packages.

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