TechOps Engineer

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities, and Spot Metals since 2010. As a dynamic TechOps Engineer, you will be responsible for supporting in-house applications, diagnosing issues, and developing hotfixes to deliver level 1 & 2 support for our internal systems.

Key Responsibilities:

• Accountable for the support of in-house applications, including diagnosis of issues and development of hotfixes.
• First line of support for incident response, diagnosis, and escalation.
• Comfortable with monitoring and observability systems, ensuring any notifications or alerts are responded to.
• Contributor to process, procedure, and support documentation, ensuring alignment to any change or new development.
• Contributor to service improvement initiatives for operational excellence and process improvement.
• Contributor to developing IT Service Management and DevOps practices into support teams.

Requirements:

• 3+ years application support role in a 24 x 7 operation.
• Proficient in using system and application monitoring products (Grafana, Kibana, Site 24/7).
• Proficient in incident management and root cause analysis.
• Proficient experience in supporting live production systems.
• Understanding of Technology Service Management, knowledge of ITIL desirable.
• Experience of support within Cloud Service Providers (Azure).
• Exposure to DevOps and Agile ways of working would be an advantage.
• Full understanding of CI/CD process and DevOps best practices.
• Able to work with scripting languages (bash, PowerShell).
• Prior experience with relational database, MongoDB, Databases is desirable.
• Understanding application containerization technologies.
• Able to work with Docker.
• Good understanding or experience with containers orchestration.