Productivity Boost Specialist

Há 17 horas

São Paulo, São Paulo, Brasil beBeeProductivity Tempo inteiro US$1.500 - US$1.800
Customer Support Specialist

We are seeking an exceptional Customer Support Specialist to join our team. This role offers a unique opportunity to make a lasting impact on our customers' experience and help drive business growth.

This is a hybrid position that involves providing timely and professional customer support via email, chat, and phone. As a key member of our support team, you will be responsible for resolving customer issues efficiently and effectively.

The ideal candidate will have 3+ years of experience in a similar customer-facing or support role, with strong organizational and multitasking abilities. They will also possess excellent communication skills, both written and verbal, and be able to switch between customer support and internal operations tasks as needed.

Primary Responsibilities:

  • Provide timely and professional customer support via email, chat, and phone.
  • Resolve customer issues efficiently and effectively.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Secondary Responsibilities:

  • Track global shipments and ensure timely delivery.
  • Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
  • Help manage worldwide stock levels and coordinate with warehouses.
  • Assist with new order placements and help prevent stockouts.
  • Support product launch campaigns and ensure marketplace listings are accurate.
  • Communicate with global suppliers and partners.
  • Help with internal process documentation and task tracking.

Qualifications:

  • C1+ level English skills - both written and verbal.
  • Strong organizational and multitasking abilities.
  • Proven track record of ownership and task follow-through.
  • Resourcefulness and problem-solving mindset.
  • Intermediate Microsoft Office skills (especially Excel and Outlook).
  • Bonus: Experience with Amazon Seller Central.
  • Bonus: Technical background or comfort with tech troubleshooting.

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