SAP CPQ Operations Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Decision Group Tempo inteiro


Descrição da Vaga:

**SAP CPQ Operations Specialist**

**Modelo de Trabalho:** 100% Remoto

**Idioma:** Inglês Fluente

**Habilidades e Qualificações Técnicas:**

Abaixo está a Descrição do Trabalho para esta função:

Como um especialista em operações SAP CPQ, você desempenhará um papel crucial em garantir a operação suave e a otimização do sistema Configure, Price, Quote (CPQ) dentro do ambiente SAP. Você será responsável por gerenciar e manter a plataforma CPQ para apoiar as operações de vendas, simplificar processos e melhorar a experiência do cliente. Esta função exige uma combinação de expertise técnica, compreensão do negócio e fortes habilidades de comunicação.

**Responsabilidades:**

- Supervisionar a operação diária da plataforma SAP CPQ, incluindo configuração, manutenção e solução de problemas.

- Colaborar com as partes interessadas para definir e implementar configurações de CPQ, regras, fluxos de trabalho e modelos de preços para atender aos requisitos de negócios.

- Coordenar esforços de integração entre SAP CPQ e outros sistemas empresariais, como CRM, ERP e sistemas de faturamento, para garantir consistência de dados e processos integrados.

- Identificar oportunidades para aprimorar a funcionalidade do sistema, a experiência do usuário e a eficiência operacional por meio da otimização de processos, automação e atualizações tecnológicas.

- Fornecer suporte técnico aos usuários finais, incluindo equipes de vendas, sobre funcionalidade, processos e melhores práticas do CPQ. Desenvolver e fornecer materiais de treinamento e sessões para promover a adoção e proficiência do usuário.

- Garantir a integridade, precisão e segurança dos dados dentro do sistema CPQ. Monitorar fluxos de dados, realizar validação de dados e implementar políticas de governança de dados.

- Monitorar o desempenho do sistema, métricas de uso e KPIs para identificar proativamente problemas, tendências e oportunidades de melhoria.

- Garantir conformidade com as políticas da empresa, regulamentos do setor e padrões de segurança relacionados às operações CPQ e gerenciamento de dados.

- Colaborar com fornecedores externos, consultores e prestadores de suporte para resolver problemas técnicos, implementar melhorias e manter-se atualizado com as atualizações da plataforma.

- Manter documentação abrangente das configurações, processos e procedimentos do CPQ para apoiar o compartilhamento de conhecimento, treinamento e requisitos de auditoria.

**Conhecimentos Técnicos Desejáveis:**

- Graduação em Ciência da Computação, Sistemas de Informação, Administração de Empresas ou área relacionada.

- Excelente habilidade técnica em administração, configuração e personalização de SAP CPQ.

- Experiência com sistemas SAP ERP e tecnologias de integração (por exemplo, SAP PI/PO, SAP Cloud Platform Integration).

- Conhecimento de processos de vendas, estratégias de preços e fluxos de trabalho de cotação.

- Excelente habilidade analítica e resolução de problemas com atenção detalhada.

- Habilidades de comunicação eficazes para interagir com diferentes stakeholders em funções de negócios e TI.

- Prova de habilidade para gerenciar múltiplas prioridades em um ambiente de alta velocidade e adaptar-se a requisitos em constante mudança.

- Experiência com metodologias Agile ou Scrum é um plus.

- Certificação SAP CPQ ou treinamento relevante é preferido.

- Mínimo de 3 anos de experiência em administração de SAP CPQ ou papel relacionado.


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