Community Support Advocate

Há 4 dias

Manaus, Amazonas, Brasil beBeeReputation Tempo inteiro R$4.500 - R$7.000
Customer Service Champion

The Customer Service Champion plays a vital role in protecting the company's online reputation by addressing customer feedback and fostering positive engagement across various platforms.

  • Respond promptly and professionally to community reviews, maintaining a courteous and solutions-oriented tone.
  • Actively engage with the community through our channel to build trust and enhance customer satisfaction.
  • Monitor and maintain the good standing of our review and community accounts.
  • Address negative feedback or discussions about the brand on community channels that could impact its reputation.
  • Engage directly with users to address their concerns.
  • Foster a positive outcome for the customer that contributes to improving the brand's perception and ratings.
  • Collaborate with the support team as needed to address customer inquiries and ensure seamless service delivery.

For this position we are looking for someone who can think creatively and implement proactive solutions to resolve customer concerns effectively.

Key Requirements:
  • Experience managing customer feedback and online reviews on community feedback platforms.
  • Excellent written communication skills with the ability to maintain a professional, empathetic, and solutions-oriented tone.
  • Demonstrated ability to think creatively and implement proactive solutions to resolve customer concerns effectively.
  • Experience tracking performance metrics and maintaining records to ensure KPIs are met.
  • Familiarity with online review management tools, CRM systems, or similar platforms for customer interaction.
About Our Company Culture

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Our fast-growing team offers a remote work environment, unlimited PTO, and paid national holidays. We believe in personal and professional growth and are looking for someone who shares our values and passion for excellence.

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