Data Support Specialist
2 semanas atrás
At our organization, we develop software that helps Property and Casualty Insurance companies serve their customers in times of crisis. We build core applications for selling and underwriting policies, settling claims, and billing.
We foster a culture of integrity and rationality, seeking people who are excited to collaborate to deliver quality products and support.
The Support team is part of our Global Support organization, delivering 24x7 service to customers using our software in Cloud and on-premise environments.
Key Responsibilities- Provide technical assistance to customers using our data products.
- Develop deep expertise in our data products, such as DataHub and CDA.
- Troubleshoot and resolve incoming support cases, identify root causes, provide workarounds or solutions, and collaborate with other teams on complex issues.
- Communicate with customers, providing timely updates and clear technical explanations to non-technical audiences; manage customer expectations.
- Create knowledge articles related to resolving customer-reported problems with our data products.
- Execute tasks to provision, rebuild, configure, and restore data services for customer cloud environments.
- Identify areas for improvement and collaborate with other teams to implement changes enhancing the customer experience.
- Manage and resolve incidents within contractual Service Level Agreements, coordinating with teams and providing timely customer updates.
- Share technical knowledge with team members and contribute to training materials.
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