Product Operations Specialist

Há 7 dias

São Paulo, São Paulo, Brasil Didi Global Tempo inteiro

Company Overview:

We believe in people who transform their paths through technology. Our team, part of DiDi Chuxing, the world's largest transport and convenient platform, creates solutions that grow in scale and have positive impacts in various countries.

Our journey is in the smile of every talented person who brings revolution to the world from Brazil. We strive to always create valuable experiences for our users, innovating new experiences that are safe, pleasant, and efficient.

Role Overview:

As a member of the Product Operations team, you will have the opportunity to own the Brazil local product feature ideation and implementation process related to user experience from the beginning to the end.

You will be talking with all key business and support areas of Brazilian Operation about insights, analyses, user experience, and product feature ideas. You will also work with the Product and Development teams in China to define the user journey, breakdown business pain points, idealize feature details, and finally implement great features to impact millions of passengers and drivers of 99 Apps.

Key Responsibilities:

  • Synthesize insights from surveys, focus groups, usability tests, and other channels to identify product improvement opportunities;
  • Develop hypotheses and validations to estimate the feature impact so that your idea can be prioritized and implemented;
  • Follow closely the development process and identify key milestones and risks so that they can be aligned between the main stakeholders;
  • Manage the feature testing and launching process with the product and local teams, understand the impact and risks of each feature, and align them with the teams involved;
  • Develop trustful relationships with all company stakeholders, including Chinese product teams, Brazilian Operations, Growth & Marketing, Customer Support, Safety, Anti Fraud, Legal, Finance, etc.

Requirements:

  • Have empathy for the users and be passionate about using the product to solve their pain points and improve their experience;
  • Have strong analytical skills, able to use data to support your arguments. Be able to map and identify, measure, and present the potential gain and impact of product improvements of features;
  • Have an ownership mindset to be the person responsible for all the initiatives under your scope;
  • Have excellent communication and influential skills to interact with internal and external stakeholders;
  • Be comfortable with quantitative analysis and fluent in Excel and Google suite;
  • Being able to communicate with English is mandatory (Constant interactions with English-speaking teams in Brazil and China);
  • Having SQL, A/B Testing, and design-thinking process knowledge will be the differential for your success.

EEO Statement:

We believe in diversity and inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

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