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Freight Forwarder Specialist
2 semanas atrás
As a Customer Service Representative for our Ocean Freight team, you will be responsible for providing exceptional customer service to our clients. This includes processing international transportation orders, analyzing data, and responding to customer communications in a timely manner.
Responsibilities:
- Process international transportation orders and quotes time in transit for services.
- Analyze data and respond to customer communications in a timely manner.
- Process international shipments; ensure specific customer requirements are followed.
- Follow up on requests, review rates as needed, track and route shipments and orders, prepare reports, and update customer files and profiles.
- Work with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary.
- Resolve problems and maintain ongoing professional relationships with the customer and vendors.
- Obtain proofs of delivery and charges from international agents.
- Maintain quality standards established by our organization, our customers, and vendors.
- Escalate problems and concerns to immediate supervisor or manager.
- Effectively communicate with customers and suppliers as necessary.
Qualifications:
- High school diploma, GED or International equivalent
- 2+ years' customer service experience in a fast-paced ocean freight facility environment
- Demonstrated ability to manage multiple tasks under minimal supervision with a high attention to detail
- Strong analytical, oral/written communication, customer service, and time management skills
- Experience in transportation, logistics, and freight forwarding working with Ocean processes
- Proficient Microsoft Office skills (Word, Excel, and Outlook)
- Typing skills 35-40 wpm - Preferred
